Terms of Service

1. Agreement

By creating an account, signing in or using Kolayza, you accept these terms. If you use Kolayza for a company, you accept them for that company and confirm that you may do so.

If you do not accept these terms, do not use Kolayza.

These terms exist in English and Turkish. For users in Türkiye the Turkish version applies and prevails if the two differ; for everyone else the English version applies.

If we have signed a separate written agreement with you (for example for a client project), that agreement prevails where it differs from these terms.

2. Who can use Kolayza

• You must be at least 18 years old.
• Kolayza is made for businesses and professionals who create marketing content. It is not meant for children.
• We create accounts, or you create one yourself when sign-up is open. We may decline to open an account.
• Give an email address that you control and keep your details correct.

3. Your account

• Keep your password secret and do not share your account. Tell us at once if you think someone else has used it.
• You are responsible for what is done with your account, including what Claude does with it after you connect it.
• We turn features on per account. Which features and limits an account has is our decision and can change.
• Demo accounts have a few free credits, and their style images are watermarked and compressed. We can change or end demo accounts at any time.

4. The service

Kolayza makes images and short videos with AI, resizes images, writes captions and ad texts, and has an editor for designs. To do this it uses AI models of other companies, listed in the Privacy Policy.

• We keep improving the service. Features, models, credit costs and limits can change, and we can add or remove features.
• Some features are new or experimental, for example Turkish speech in videos, which the video model does not officially support. They can give uneven results, change or stop.
• We aim to keep the service available, but we do not promise that it will always work without interruptions or errors. Our providers can be slow, unavailable or refuse requests.
• Daily limits apply, for example the number of generations per day and a daily credit cap for Claude.

5. Credits and payment

Paid actions use prepaid credits. The app shows how many credits an action costs before you start it, on the button or in the price quote.

There is no checkout on the site today. You buy credits in advance from us outside the site (for example by bank transfer) at the price we agree with you, and we add them to your account by hand. Terms for online purchases will be added here when online payment launches.

• Images, resizes, captions and ad texts are charged only when you receive the result.
• A video, or a set of Creator portraits, is charged when it starts. If it fails, runs out of time or never starts, its credits return to your account automatically.
• If you cancel a video before it starts rendering, its credits return. Once rendering has started a video cannot be stopped: it still arrives and uses its credits.
• If you were charged for a result you did not get, write to info@kolayza.com. We check our records and return the credits if the charge was wrong.

• Credits have no cash value. You cannot exchange them for money, sell them or move them to another account, except where these terms or the law say otherwise.
• Credits do not expire while your account is open.
• If you buy credits as a consumer, you can ask for a refund of the credits you have not used within 14 days of buying them, by email to info@kolayza.com. Credits already used for a generation are not refunded, apart from the automatic refunds for failed jobs above.
• Free credits (demo or bonus credits) can be changed or removed at any time and are never refunded.
• If you close your account, your unused credits end with it, unless the law gives you a right to a refund. If we close your account or stop the service for a reason other than your breach of these terms, we refund the paid credits you have not used, at the price you paid for them.

6. Your content and who owns it

Inputs are what you give the service: prompts, notes, photos, videos, audio, logos and brand kits. Outputs are what the service makes for you: images, videos, stills, captions, texts and plans.

• You keep all your rights in your inputs. You must have the rights and permissions your inputs need, for example from the people shown in a photo or the owner of a logo or a song.
• As between you and Kolayza, the outputs belong to you. We claim no ownership of them.
• The AI providers that make the outputs do not claim ownership of them either. Your use of outputs is also subject to their usage policies (see Acceptable use).
• AI can make similar or identical outputs for other users. Your rights do not cover their outputs, and theirs do not cover yours.
• Whether AI-made content is protected by copyright differs between countries and may be limited. We do not promise that an output is protected or free of the rights of others.

You allow us to store, copy, process, show and send your inputs and outputs only to run the service for you: to make what you ask for (including sending it to the AI providers that do the job), to show it back to you, to keep the service safe and to give you support. This permission ends when the content is deleted.

We do not use your content to train AI models. We do not publish your content or use it in our marketing without your permission. We look at it only when needed to give support, fix errors, check the quality of results or investigate abuse or a legal request.

7. Acceptable use

You must not use Kolayza to make, upload or share:

• images, video or the voice of a real person without that person’s permission;
• deepfakes: content that shows a real person doing or saying something they did not, in a way that could deceive;
• content that pretends to be another person or brand, or misleads people about who made it or that it was made with AI;
• logos, brands, characters, music or other works that you have no right to use;
• any sexual content involving minors, or content that sexualises minors in any way (we report it to the authorities);
• sexually explicit content;
• content that is illegal, hateful, harassing, violent or threatening, or that promotes self-harm;
• false or misleading product claims, or advertising that breaks the law;
• spam, scams or malware.

You must also not:

• try to get around limits, credit checks or safety filters, or reach other users’ content;
• remove, hide or alter the watermarks or labels that mark content as made with AI;
• copy, scrape, resell or reverse engineer the service, or use automated tools with it other than the Kolayza connector for Claude;
• overload, probe or attack the service.

The usage policies of our AI providers also apply to what you make: Google’s Generative AI Prohibited Use Policy, OpenAI’s Usage Policies and BytePlus’s Acceptable Use Policy.

Our providers check requests automatically and refuse some, for example a photo that may show a real person or material that may be protected by copyright. A refused request uses no credits: nothing is charged, or the credits return.

8. AI output

• AI output can be wrong or unexpected. It can contain mistakes in text, product details, numbers, logos and spelling, and it can look like existing works, people or brands.
• Check every output before you use or publish it, especially product claims, prices and any text or speech. You are responsible for how you use outputs, including advertising rules and the rules of the platforms where you post them.
• Images and Gemini Omni videos made with Google’s models carry an invisible SynthID watermark that identifies them as made with AI.
• Say that content is made with AI wherever the law or a platform’s rules require it.

9. Other services and Claude

• Kolayza depends on other companies for hosting, storage and AI models. Their outages or changes can affect the service.
• Claude is a product of Anthropic. Your use of Claude is governed by Anthropic’s own terms, not by these terms.
• When you connect Claude, it can use your Kolayza account and credits within the limits shown to you. You can disconnect it at any time on the Claude page of your dashboard.
• Links to other websites are there for convenience. We are not responsible for them.

10. Our rights

The Kolayza software, design, name, logo, templates, styles and prompt texts belong to us or our licensors. These terms give you no rights in them, except to use the service as offered.

If you send us ideas or feedback, we may use them freely.

11. Suspension and closing

• You can stop using the service at any time. To close your account, write to info@kolayza.com from your account’s email address. Save what you want to keep first. We delete your data as our Privacy Policy explains.
• We can suspend or close an account, or turn off features, if you break these terms or the law, if your use puts the service, other users or our providers at risk, or if a provider requires it. Where we can, we tell you first and give the reason.
• We can stop the service as a whole. Where we can, we tell users at least 30 days in advance.
• Parts of these terms that by their nature should continue (for example ownership, liability and the law that applies) continue after an account is closed.

12. No warranties

The service is provided “as is” and “as available”. As far as the law allows, we give no warranty about results, fitness for a purpose or uninterrupted service. Consumers keep the rights that the law gives them.

13. Liability

• As far as the law allows, we are not liable for indirect losses, such as lost profit, lost business or lost data.
• If you use the service for a business, our total liability for all claims in any 12 months is limited to the amount you paid us in those 12 months.
• These limits do not apply where the law does not allow them, for example to harm caused intentionally or by gross negligence, or to the mandatory rights of consumers.
• You are responsible for your inputs and for how you use outputs. If someone claims against us because of your content or your breach of these terms, you cover our reasonable costs, as far as the law allows.

14. Changes to these terms

We may change these terms. The date at the top shows the latest version. We tell signed-in users about important changes in the app before they apply. If you do not agree with a change, stop using the service and ask us to close your account; if you keep using it, the new terms apply.

15. Law and disputes

• These terms are governed by the laws of the Republic of Türkiye.
• If you use the service as a consumer in Türkiye, a dispute goes to the consumer arbitration committees and consumer courts that Consumer Protection Law No. 6502 gives you, including those where you live.
• If you use the service as a consumer in another country, you keep the protection of the mandatory laws of the country where you live, including any right to go to your local courts.
• For everyone else, the courts and enforcement offices of Istanbul (Çağlayan) have jurisdiction.
• Please write to us first at info@kolayza.com. Most problems can be solved by email.

16. Other terms

• If a part of these terms is invalid, the rest stays in force.
• If we do not enforce a right at once, we do not give it up.
• You may not transfer your account or these terms without our consent. We may transfer them to whoever takes over Kolayza, for example a company we register to run it, and we will tell you.

17. Contact

Kolayza is run by its founder as an individual. It is not yet a registered company. Email: info@kolayza.com.